Fixing Microsoft OneDrive has Stopped Working Issue – Troubleshooting Guide!

Microsoft OneDrive is used to store documents, images, and other files as well. It is known as the best platform to store the data on the cloud. But sometimes an error occurs Microsoft OneDrive won’t open or stopped working. There is a red or yellow mark on the application which specifies there is an issue with the OneDrive. The same issue persists during the sync also. Let’s find the reasons why this error occurs.

Root Causes of the Microsoft OneDrive Has Stopped Working Error!

There are several reasons behind this error. Sometimes you are stuck and don’t know what to do when OneDrive is not working or showing errors like OneDrive not signing-in issue. This can be because of the updates, account settings, and many more. Let’s explore each one in detail.

• Outdated version of OneDrive – As per Microsoft policy, there are regular updates to improve their services. If your OneDrive is not working as per the expectations then there might be the chance that your OneDrive version is outdated and not compatible with the latest version.
• OneDrive Storage Limit – Sometimes you forget about the storage of the OneDrive and just store your data in it. But Microsoft OneDrive has stopped working error also occurs because of the exceeding storage limit. You should verify your OneDrive storage in the settings to deal with the Microsoft OneDrive not syncing issue.
• Firewalls/Antivirus – The firewalls and antivirus provide security to the system from threats. But sometimes these protectors stop the OneDrive from connecting with the Internet. This also can be the reason of OneDrive syncing fails.
• Connectivity – The connectivity should be proper to sync the OneDrive. If the Internet connectivity is less as per needed then Microsoft OneDrive is not opening.
• Account – If you changed the password recently then it creates the issue for OneDrive sync.

Top 15 Solutions for Microsoft OneDrive Has Stopped Working

Here is a list of all 15 solutions to fix the OneDrive stopped working error. You can choose any one of the solutions as per the requirements. Let’s start exploring each one in detail.

Solution 1. Restart OneDrive Account

One method is to stop the OneDrive and start it again so that the error gets resolved. Follow these steps.

• Step 1. Click on the OneDrive icon & go to Help & Settings then Close OneDrive.
• Step 2. Now, after closing the process, search for OneDrive and open it for the synchronization again.

Solution 2. Reconnect the OneDrive Account

You can also try the next method to solve the “Microsoft OneDrive has stopped working” issue. Disconnect the account and sign in again using these steps.

• Step 1. Open the OneDrive for Business application and go to Help&Settings then Settings.
• Step 2. Now the OneDrive dialog box is opened. Click on the Account tab and then hit Unlink this PC.
• Step 3. Click on Unlink account for the successful unlinking.
• Step 4. After removing the account, add the email address and sign in.
• Step 5. Enter the password and follow the instructions. You can also add a distinct account by clicking on the Add an Account button.

Solution 3. Reset OneDrive Account

Users also try resetting the OneDrive account method to resolve the Microsoft OneDrive Has Stopped Working error with the below steps.

• Press the windows+R to open the dialog and run the below command and OK.

• Wait for a while to reset the account.
• After successfully resetting the account, you can again use windows+R and run

Solution 4. Resync OneDrive Account

The OneDrive sync issues persist in some situations because of the stuck of the heavy files during the uploading. So you can remove them for the error-free sync process.

• Step 1. Open the OneDrive for Business and go to Settings.
• Step 2. Click on the Pause Syncing and select the time frame of 2 hours from the dropdown.
• Step 3. Now open the OneDrive folder and move the stuck files to another folder.
• Step 4. Again go to OneDrive > Settings and Resume syncing.
• Step 5. Now move the stuck files from the saved folder to the OneDrive and the sync process now becomes smoother.

Solution 5. Disable the Security Protections

To tackle the Microsoft OneDrive Has Stopped Working error. You can also try another approach for the OneDrive error. Deactivate the antivirus and firewall temporarily to check the working of OneDrive.

Solution 6. Disable the Bandwidth Limits on File Download

If the bandwidth for downloading or uploading files is enabled, then disable them. Follow this process to remove the limits for downloading and uploading.

• Step 1. Move to OneDrive > Help&Settings > Settings.
• Step 2. Now, click on the Network tab, select the Don’t Limit option for both the Upload rate and Download rate options, and press OK.

Solution 7. Update the OneDrive Application

If your OneDrive is not updated to the current version. Then uninstall the OneDrive and download the latest version of OneDrive from the official website of OneDrive to resolve the Microsoft OneDrive has stopped working error.

Solution 8. Save the Storage Space

If the storage is not available as per the requirement then the issue can remain the same. You should remove the cache, or unnecessary files from the local storage. Again verify the storage from Settings > Account. You can also upgrade your Office 365 plan to get more storage in OneDrive.

Solution 9. Check Your Internet Connection

You should verify that your internet is working and the connection is stable. You can also try to access other websites to verify if the internet is working.

Solution 10. Clearing Your Browser Cache

Sometimes cookies and data that is cached can cause problems in websites loading up. You can clear the cache in your browser and then check to see if this has resolved your Microsoft OneDrive has stopped working issue.

Solution 11. Trying a Different Browser

If you are still facing this issue, then you can try to switch to a different browser and try to open OneDrive there. This can help you determine if the browser is an issue or if this is a more widespread problem that you’re facing.

Solution 12: Disabling Browser Extensions

Sometimes, a particular browser extension may cause delays in the loading of a page in a browser. You can temporarily disable extensions in the browser that you’re using to check if OneDrive is now loading properly.

Solution 13. Restarting Your Device

Simply restarting your device can help you resolve “Microsoft OneDrive has stopped working” temporary issues. You can restart your device and try loading up OneDrive again to check if the issue has been resolved.

Solution 14. Checking the Status of Microsoft Service

You can go to the Microsoft Service page to check if there are any issues with OneDrive or Microsoft services in your region. If a service disruption does occur, Microsoft will be working to resolve the issue, and OneDrive should be up and running in sometime.

Solution 15. Check the Online Access to OneDrive

You can also check the online access to OneDrive. You should follow the given steps to do this:

1. Click on the OneDrive icon and then go to settings > View Online option in the list.
2. This option will redirect you to to the sign in window for OneDrive in a browser. After signing in you can access all your synced files

Why Store OneDrive Documents Locally?

Sometimes there is a situation when you need to access the data instantly but Microsoft OneDrive has stopped working and you don’t have the time to solve it. For Instance, if you are having a presentation in front of the clients, but the OneDrive has stopped working.

Then you do not have any alternate option. But what if your presentation is present in the local system, then you can access that file easily without the Internet also. So, having a backup of OneDrive for Business is a good approach.

Bring it All Together!

Microsoft OneDrive is used for storing different files and folders but there is an issue that occurs in the OneDrive. Within this write-up, we have explained all of the reasons of Microsoft OneDrive has stopped working with the solutions as well. By using these solutions, users will be able to fix the issues they’re facing and continue to be productive with their workload.