Is your Outlook for Android stuck on the reorder screen? This means you are unable to see or respond to any emails that are arriving in your inbox. This can be frustrating and, if not fixed on time, can slow down productivity and break down communication within and outside of your organization.
See what you can do to resume normal functionality.
Clear Cache and Load the App Again
Although modern devices come with more than enough memory. Sometimes, when too many apps are open in the background, even this large RAM gets full. So if you try to open new apps like Outlook, it may not work, and instead, Outlook for Android gets stuck on the reorder screen.
Moreover, users who have recently migrated IMAP to Office 365 Shared mailbox and are trying to view it on their mobile won’t be able to, as the entire screen goes blank.
That’s why you should clear all the apps and try to open Outlook again. With enough memory, you should see the normal app interface.
Check if there are any Pending Updates
Microsoft regularly updates its mobile app to patch out security gaps, software bugs and add new features. If you only started to see the reorder screen recently, there is a strong chance that you are not on the latest version.
Update the issue should resolve on its own. If your device cannot install the new update for some reason, you may have to create some extra space by deleting redundant data.
Moreover, there can also be a case where your device is no longer compatible with the newest release, so you have no choice but to upgrade the phone itself.
Restarting Helps if Outlook for Android is Stuck on the Reorder Screen
When I faced this issue on my device (Poco X3 Pro), I rebooted it. This resolved the issue.
However, the app only returned to normal for a short while. After this, the Outlook app would go blank again, and a reorder (unclickable) icon would appear.
Delete In-App Data from Phone Settings
A repeated remedy whenever such problems arise is to force-stop the app, delete the current data, and reset the app. Do this if you believe that your Office 365 Backup is full or nearly full.
The default path is as follows:
Settings > App Management > Outlook > Storage > Clear Cache.
On your device, the exact name of the settings part may vary, so follow accordingly.
Uninstall the App and Reinstall it Again from the Play Store
If your Outlook app gets stuck in the reorder screen repeatedly, then one thing you can do is remove the app completely from your device.
Hold the app icon for a few seconds and drag it towards the uninstallation bucket. Here, too, there is a slight variation depending on the device model and Android version.
Why is Outlook for Android Stuck on the Reorder Screen (My Thoughts)?
From my perspective, it seems more of an Android issue than an Outlook issue. Other apps like WhatsApp are also misbehaving (not showing calls/messages). Check if you face a similar issue on other apps as well.
Perhaps my device (and others like it) is too old. Then there is the concept of planned obsolescence, which starts from minor software glitches like Outlook for Android stuck on the reorder screen and slowly evolves into a device-wide failure.
What to Do to Retain Email Access if Outlook for Android Is Stuck on the Reorder Screen
You can configure the Outlook account on a desktop-based client, like Outlook new or ThunderBird, and check your emails from there.
Otherwise, you may also log in to the Outlook web app, which can be accessed via your phone’s browser.
If this is your professional work email that you are unable to access and other colleagues are also facing a similar situation, then this calls for a backup.
Use the SysTools Office 365 Export tool to construct an individual or organization-wide email backup that can be kept inside any local folder or cloud storage.
So if there are any email outages or app malfunctions, you can still access your historical email data without any issue. Moreover, with its restoration feature, you can deposit any emails lost during the outage.
Conclusion
This blog post covered the simple means to bypass Outlook for Android stuck on the reorder screen error. Users can restart the device, re-install the app, check for updates, or use the computer alternative for the time being. Moreover, we also taught you how to prepare an organization-wide email backup in case.